Frequently Asked Questions

HOW LONG WILL DELIVERY TAKE?

Products are delivered instantly via email. You will be sent a link for your download

 

MY DOWNLOAD IS LOST. CAN I RECEIVE A NEW DOWNLOAD?

You can request a new download link via kompasamples@gmail.com using the email address you used for the original purchase

 

CAN I GET A REFUND?

All Sample Packs are Non-Refundable After Purchase

 

WILL MY DATA BE PROTECTED?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.

 

WHAT IF I DON'T HAVE PAYPAL?

We offer Credit and Debit cards via Stripe. Contact Us at kompasamples@gmail.com for any questions regarding this

 

WHY I HAVE NOT RECEIVED MY ORDER?

If you don't receive anything, please check your spam, Promotion folders first. Verify the email used in your order – in this case please contact us kompasamples@gmail.com

 

ARE THE SAMPLES AND SOUNDBANKS ROYALTY FREE?

All sample packs and soundbanks are 100% royalty free. However, redistribution and repackaging are strictly prohibited! Rendering the project files and releasing the exact songs as your own original content is prohibited. However, using the samples, presets, loops, rhythms, melodies, etc included in the project files is perfectly acceptable. If you have any further questions regarding copy rights and royalty email kompasamples@gmail.com